WELCOME TO LOUUV!  By accessing or using our website and by purchasing any of our products, you accept and agree to be bound by these Terms of Service. Please read them carefully before completing an order.

1. General
Louuv may update, change, or replace any part of these Terms at any time. It is your responsibility to review this page for updates. Your continued use of the Site constitutes acceptance of any modifications. You also agree to use the Site in accordance with all applicable laws and regulations.

2. Online Store Terms
By using our Site, you confirm that you are the age of majority in your country or have permission from a parent or guardian.
You agree not to use our products for unlawful purposes, to resell them without authorization, or to interfere with the Site’s operation or security. You also agree not to copy, reproduce, or distribute content from the Site without written permission from Louuv.

3. Accuracy of Information
We strive to ensure that all product descriptions, images, and prices displayed on our Site are accurate. However, errors may occur. Louuv reserves the right to correct any inaccuracies without prior notice and to update information as necessary.

4. Products and Availability
All products are subject to availability. Louuv may limit quantities, discontinue items, or modify product offerings at any time without notice. Colour, size, and appearance may vary slightly due to screen settings or production differences.

5. Pricing
All prices appear in the currency selected at checkout. Louuv reserves the right to adjust prices at any time. Discounts, promotions, and offers are subject to change and may be limited by time, quantity, or other conditions.

6. Shipping
We provide free shipping on all orders.
Processing times are typically one to three business days before dispatch. Delivery estimates depend on your location and do not include customs delays or other factors outside our control.

7. Customs, Duties, and Taxes
By placing an order, you acknowledge that your country may charge customs fees, duties, or taxes upon delivery. These fees are the responsibility of the customer. Louuv is not responsible for any such charges.

8. Order Accuracy and Lost Packages
Please ensure that your shipping information is accurate before placing an order. Louuv is not responsible for lost or misdelivered packages caused by incorrect addresses entered by the customer.
If Louuv makes an error on our side, we will replace the original order at no cost to you.

9. Returns and Refunds
We offer a fourteen-day return window starting from the date your order is delivered.
To qualify for a return, the item must be unused and in its original condition. Return shipping costs are the customer’s responsibility unless the product arrives damaged or defective.
For full details, please see our Refund Policy page.

10. Third Party Services
Louuv uses third-party partners for shipping and logistics. By placing an order, you agree that one or more packages may be shipped to you and that packages may arrive separately. Louuv is not responsible for any delays, damages, or errors caused by these third-party services.

11. Prohibited Uses
You agree not to use the Site to:

• Engage in fraudulent, unlawful, or abusive behaviour

• Violate regulations or third-party rights

• Upload harmful software, viruses, or spam

• Attempt to bypass or interfere with the security, functionality, or performance of the Site

• Reproduce, distribute, or commercialize any content from the Site without authorization

12. Limitation of Liability
Louuv is not liable for delays caused by shipping carriers, customs processing, or lost packages due to incorrect addresses.
Louuv is not responsible for any indirect, incidental, or consequential damages resulting from the use of the Site or our products.
This limitation applies to all claims, whether in contract, tort, or otherwise, except where prohibited by law.

13. Governing Law
These Terms are governed by the laws of the country in which Louuv operates. Any disputes arising from these Terms or the use of the Site will be resolved in accordance with the applicable laws of that jurisdiction.

14. Contact Information
If you have any questions about these Terms, you may contact us at:
support@louuv.com