FAQs
Frequently Asked Questions (FAQs)
1. When will my item be shipped?
Most orders are shipped within 5 to 8 business days. Processing usually takes 1 to 3 business days before your order leaves our warehouse.
2. How quickly can I get responses to my questions?
Our team strives to reply as quickly as possible. You can expect a response within 24 to 72 hours after we receive your message. We answer messages in the order they were received to make sure everyone gets the support they need
3. Can I track my order?
Absolutely! Once your order has been dispatched from our warehouse, we’ll send you tracking information via email so you can keep an eye on your shipment. If you have any concerns, feel free to reach out to us at support@louuv.com
4. What should I do if I receive a damaged item?
We’re sorry your order didn’t arrive in perfect condition. Please contact us at support@louuv.com with details and photos of the damaged item, and we’ll assist you with a replacement or refund as quickly as possible.
5. Do I need an account to place an order?
No account is required. You can checkout as a guest, though creating an account can help you track orders and save your details for future purchases.
6. How do I know the product will fit my shoes?
Each laundry shoe bag is designed to match specific shoe sizes. Check the size guide on the product page to ensure the right fit for your shoes.
7. Is international shipping available?
Yes! We offer free shipping to the USA, UK, and Australia. Shipping times may vary depending on your location and customs processing.
8. What if I change my mind after placing an order?
You can request a return within fourteen days of delivery. The item must be unused and in its original condition. For more details, check our Refund Policy.
8. Do you offer any sort of guarantee?
YES! You can request a return within 60 days of delivery under our money-back guarantee The item must be unused and in its original condition. For full details, please see our Refund Policy.